Refund policy

You have 30 days from delivery to return any unused Ostler bag or accessory for a full refund. Items must be unused, with tags, in their original packaging.

To start a return, email hello@ostlerbags.com with your order number. We reply within two business days with a prepaid return label. Returns go to Ostler Bags, 19287 San Marcos Road, Saratoga, CA 95070, United States. Items sent back without a return request first cannot be accepted.

Damaged or wrong items. Inspect your order on arrival and contact us straight away if anything is defective, damaged or not what you ordered. We will replace it or refund it, our choice of shipping.

Exchanges. The fastest route is to return the item you have and place a new order for the one you want.

Warranty. Every Ostler bag carries a ten-year warranty against defects in materials and workmanship. Warranty claims follow the same process as returns and are not limited to 30 days.

Refunds. Once we receive and inspect the return we confirm the refund by email. Refunds go to the original payment method within 10 business days; banks can take a few more days to post them.